About these terms
Solar Check™ is a brand managed by Energy Solution Centre (ABN 84 163 501 488). In these terms, “we”, “us” and “our” mean Energy Solution Centre trading as Solar Check™, and “you” means the person using our website or booking our services.
These terms apply when you use this website (howsafeisyoursolar.com.au), complete our free online assessment or book a Solar Safety and Performance Check. By booking, you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal information.
Our services
Free online assessment. Our online assessment gives you a Solar Health Score based only on the answers you provide. It is a general screening tool. It can’t confirm electrical safety, certify compliance or replace an on-site inspection.
Solar Safety and Performance Check. A qualified technician visits your property and inspects your solar system, including battery equipment where applicable. The inspection covers:
- a visual safety inspection of the solar cabling, rooftop installation, isolators, switchboard and meter board connections
- performance testing of your inverter and panel output, compared with expected production levels
- troubleshooting of faults or performance issues found during the allocated call-out period of [length, e.g. up to 2 hours]
- a written report of what was inspected, what was found and any recommended next steps.
The inspection is non-invasive. We don’t dismantle equipment, and we only go onto your roof when it is safe to do so. The check doesn’t include repairs, replacement parts or a compliance certificate. If we recommend further work, we will give you a separate quote, and you are free to choose who does it.
We currently service [service area, e.g. South East Queensland, from the Gold Coast to the Sunshine Coast].
Booking and payment
The price of a Solar Safety and Performance Check is shown on our website at the time you book, currently [Price incl. GST, e.g. $199]. Prices include GST. Any special offer applies only while it is shown on our website.
You pay the full amount online when you book. Payments are processed securely by Stripe, and we never see or store your card details. Your booking is confirmed when your payment succeeds and we send you a confirmation email.
When you book, you choose a preferred date and time. This is a request, not a fixed appointment. We will contact you to confirm a time, and if your preferred time isn’t available, we will offer the closest alternative.
Some properties need extra time or equipment, for example [situations that cost more, e.g. homes of three or more storeys, steep or difficult roof access, or sites outside our service area]. If this applies, we will tell you the extra cost and get your agreement before any additional work. You can choose to cancel for a full refund instead.
Your responsibilities
To help us carry out your inspection safely, you agree to:
- give us accurate details about your property and system
- give our technician safe access to your property, roof area, switchboard, inverter and battery
- make sure someone aged 18 or over is at home for the inspection, unless we agree otherwise
- keep pets secured and tell us about any known hazards, such as asbestos, damaged roofing or exposed wiring
- have the owner’s permission if you are not the owner of the property, for example if you are a tenant or property manager.
Safety on the day
Safety comes first. Our technician may delay, stop or reschedule an inspection if conditions are unsafe, for example in wet or windy weather, if the roof is unsafe to access, or if there is a hazard on site. If this happens through no fault of yours, we will reschedule at no extra cost.
If we find a serious electrical safety risk, we may need to isolate (switch off) part of your system to make it safe, and we will explain why. Where the law requires it, we will also report the risk to the relevant authority.
Rescheduling and cancellations
- Rescheduling: you can move your booking free of charge if you give us at least [notice period, e.g. 24 hours] notice.
- Cancelling: if you cancel at least [notice period, e.g. 24 hours] before your confirmed appointment, we will refund your payment in full.
- Late cancellation or no access: if you cancel with less notice, or our technician can’t access the property at the confirmed time, [what happens, e.g. we may charge a fee of $X, or the booking may be rescheduled once at no charge].
- If we cancel: if we need to cancel and can’t offer a time that suits you, we will refund your payment in full.
Refunds are made to the card you paid with, usually within [timeframe, e.g. 5 to 10 business days].
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. This includes guarantees that our services will be provided with due care and skill, will be fit for the purpose you made known to us, and will be supplied within a reasonable time.
If we fail to meet a consumer guarantee, you may be entitled to have the problem fixed, or to a refund. For a major failure, you can cancel and get a refund, or ask for compensation for the drop in value. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law.
Your report and our advice
Your written report describes the condition of your system at the time of the inspection, based on what our technician could safely see and test on the day. It can’t guarantee how your system will perform in the future, or reveal faults that were hidden or not present during the visit.
Our recommendations are based on the information available to us. Any repairs, upgrades or follow-up work are a separate agreement, and you are under no obligation to use us for them.
Using our website
We work to keep the information on our website accurate and up to date, but it is general information only and isn’t advice about your particular system.
Please don’t misuse our website, for example by sending spam through our forms, entering false information or trying to interfere with how the site works.
The content of this website, including text, images, logos and the online assessment, belongs to us or our licensors. You may view and share it for personal use, but not copy or reuse it for commercial purposes without our permission.
Our website links to other sites, such as Stripe’s secure payment page. We aren’t responsible for the content or practices of those sites.
Our liability
Subject to your rights under the Australian Consumer Law, and to the extent the law allows:
- where our liability can be limited, it is limited to supplying the service again, or paying the cost of having it supplied again
- we are not liable for indirect or consequential loss, such as loss of income or savings, that was not reasonably foreseeable.
Nothing in these terms limits our liability where the law does not allow it to be limited.
Complaints and disputes
If you are unhappy with our service, please contact us first using the details below and tell us what happened. We will acknowledge your complaint within [timeframe, e.g. 2 business days] and aim to resolve it within [timeframe, e.g. 10 business days].
If we can’t resolve it, you can contact the Queensland Office of Fair Trading, which helps consumers and businesses settle disputes. Their details are below.
Changes and governing law
We may update these terms from time to time. The version on this page when you book is the one that applies to your booking.
These terms are governed by the laws of Queensland, Australia.
These terms were last updated on 14 October 2026.
Contact us
For questions about these terms, your booking or a complaint, please contact us.
- hello@solarcheck.com.au
- 1300 850 767
- Monday to Friday, 8:00 am to 5:00 pm AEST
- Electrical contractor licence [licence number]
- ABN 84 163 501 488