About this policy
Solar Check™ is a brand managed by Energy Solution Centre (ABN 84 163 501 488). In this policy, “we”, “us” and “our” mean Energy Solution Centre trading as Solar Check™.
We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with and the choices you have. It applies to this website (howsafeisyoursolar.com.au) and to information we collect by phone, by email and during inspections.
Information we collect
We only collect the information we need to provide our services. What we collect depends on how you deal with us:
| When | What we collect |
|---|---|
| Free online assessment | Your email address and your answers about your solar system (such as its age, maintenance history, any warning signs, battery storage and whether you were the original purchaser). |
| Booking a Solar Check | Your name, email, phone number and property address, the number of storeys, your system’s age and brand, whether you have a battery, your preferred inspection date and time, and any concerns you describe. |
| Payment | Payments are processed by Stripe. We receive your name, email, the amount paid and whether the payment succeeded. We never see or store your full card details. |
| Address suggestions | When you type your property address on the booking form, what you type is sent to Google to suggest matching addresses. If you pick a suggestion, we also receive its map coordinates so our technician can find the property. |
| Contact form, phone or email | Your name, email, phone number and the content of your message or call. |
| During your inspection | Notes, readings and photos of your solar system, switchboard and roof area, the findings in your written report, and any site access details you give us. |
| Using our website | Technical information such as your IP address, browser and device type, the pages you visit and how you arrived at our site (for example from a search engine or one of our ads). We use IP addresses to block spam and misuse of our forms. |
We don’t ask for sensitive information (such as health information). Please don’t include it in messages to us. If you do, we will only use it to respond to you.
How we collect it
Most information comes straight from you, when you fill in a form on our website, call or email us, or meet our technician at your property. We also receive payment confirmations from Stripe when you pay for a booking.
Sometimes someone else books on your behalf, such as a family member, tenant or property manager. If you provide someone else’s details, please make sure they know you are sharing them with us and that they can read this policy.
You can browse our website and ask general questions without telling us who you are. To book an inspection we need your name, contact details and property address, because we can’t provide the service without them.
How we use your information
We use your personal information to:
- calculate your Solar Health Score and email you your results
- arrange, carry out and report on your Solar Check
- process your payment and send your booking confirmation
- answer your enquiries and follow up on your booking
- keep accurate customer records, so we know if you have used our services before
- send you information about your system and our services, which you can opt out of at any time
- understand how our website is used and measure how well our advertising works
- protect our website and forms from spam, fraud and misuse
- meet our legal obligations, including reporting a serious electrical safety risk to the relevant authority where the law requires it.
We will not use your information for an unrelated purpose unless you agree or the law allows it.
Your assessment score
When you complete our free online assessment, a computer program automatically calculates your Solar Health Score out of 100. It uses only the answers you give in the assessment. Fixed points are given for each answer and added up, and the total places you in one of three result bands.
The score is a general guide only. It does not decide what services you can use, how much you pay, or whether you can book an inspection. It can’t confirm electrical safety or replace an on-site inspection by a qualified professional. We use your score to tailor the results email we send you and any follow-up messages.
We don’t use any other automated decision-making that significantly affects you.
Emails and marketing
We send emails you’d expect, such as your assessment results, booking confirmations and replies to your enquiries. We may also send occasional follow-ups about your system and our services, in line with the Spam Act 2003 (Cth).
Every marketing email includes a way to unsubscribe. You can also contact us and ask us to stop. We will action your request within 5 working days. We never sell, rent or trade your personal information.
Storing and protecting your information
We hold your information electronically, with our website host and the service providers listed above. We protect it by:
- encrypting information sent through our website (HTTPS)
- blocking public access to the folders where form submissions are stored
- limiting access to the team members and contractors who need it for their work
- never storing payment card details, which are handled by Stripe.
We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires (for example, tax and business records). We keep booking and inspection records for 5 years after your inspection. After that we securely delete or de-identify it.
If a data breach is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.
Cookies and our website
Our website uses cookies, which are small files stored by your browser, so the site works properly and to help us understand how it’s used. These include cookies set by our online shop software (WooCommerce, cookie names starting with “sbjs_”) that record how you arrived at our site, such as from a search engine, an advertisement or a link.
We also use cookies and similar technologies from Google Analytics, Google Ads and Meta (Facebook and Instagram). They help us understand how visitors use our website, measure the results of our ads, and show our ads to people who have visited our site. These tools don’t give us your name or contact details.
You can control how these work: change your ad settings in your Google account or in your Facebook ad preferences, or install the Google Analytics opt-out browser add-on.
You can block or delete cookies in your browser settings, but some parts of the site may not work as intended.
Our website links to other sites, such as Stripe’s secure payment page. Those sites have their own privacy policies, and we’re not responsible for how they handle your information.
Accessing and correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it if it’s inaccurate, out of date, incomplete or misleading. Contact our Privacy Officer using the details below.
We will need to confirm your identity first. It’s free to make a request, and we aim to respond within 30 days. If we refuse a request, we will explain why in writing and tell you how to complain.
Making a complaint
If you think we have mishandled your personal information, please contact our Privacy Officer first and tell us what happened. We will acknowledge your complaint promptly, look into it and aim to give you a response within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC). Their contact details are below.
Changes to this policy
We may update this policy from time to time to reflect changes in the law or in how we work. The latest version will always be on this page, with the date it was last updated.
This policy was last updated on 14 October 2026.
Contact us
For privacy questions, requests to access or correct your information, or complaints, please contact our Privacy Officer.
- hello@solarcheck.com.au
- 1300 850 767
- Monday to Friday, 8:00 am to 5:00 pm AEST
- Energy Solution Centre, ABN 84 163 501 488
- Lodge a complaint at oaic.gov.au
- 1300 363 992
- GPO Box 5288, Sydney NSW 2001